What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address, and phone number. You may, however, also visit our site anonymously. We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request. What do we do with your information?
•To personalize your experience (your information helps us to better respond to your individual needs)
•To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions including executing your payments and delivering the purchased products or services requested. To administer a contest, special promotion, survey, activity, or other site feature
•To send periodic emails. The email address you provide for order processing may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information? You are responsible for your own username and password safety and security on Kitegal. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites. That said, we do implement a variety of security measures including offering the use of a secure server. We have McAfee and Norton Internet Security to securely process online transactions. Your payment details are encrypted and cannot be read as they travel over the internet.
•Due to coronavirus (COVID-19), we've made changes to some of our policies, which may affect the services we provide.Due to challenges caused by coronavirus (COVID-19), we're providing our customers with extra support and resources.